Shipping and Policies


The Izabela Chan™ (IC) Concept Store accepts only payments through PayPal. Please note that if you don’t have a PayPal account, you can still use your debit or credit card via PayPal checkout page.

Order Processing Times

If not stated otherwise it might take up to three weeks to process your order. After proceeding with payment you will receive an email with a confirmation on the expected dispatch date. Please make sure you provide a correct e-mail address during the order submission.

For current processing times, available metals and quantities, please contact:


IC Concept Store will ship to your PayPal address or any other address if requested.

Within Canada and the USA: stock items will be shipped within 5 days from the receipt of your payment via Canada post.

Delivery times:
Canada: 4 to 10 working days depending on the province.
USA: 6 to 10 working days.

All other international customers:
If you want to add a tracking number to your order, please contact the IC Concept Store for more details about the shipping fees and the delivery times. If not, the order will be shipped as regular mail with no tracking number and it will reach your destination in 5 to 25 working days.

Refunds and Exchanges

Refunds will not be granted for a change of mind.

If, however, for any other reason, you are not completely satisfied with your purchase, and you wish to return it, the IC Concept Store will provide a full refund minus shipping fee. Please note, that the piece of jewellery must be returned in its original packaging, not damaged and with no signs of wear within 5 days of receipt. The refund will be provided when the product is safely returned to the IC Concept Store.